Privacy Policy — Sterling Kitchen Solutions

Last updated: [8/7/2026]

Sterling Kitchen Solutions (“we,” “us,” “our”) operates this website and provides commercial kitchen hood, vent, and exhaust cleaning services in the Dallas–Fort Worth area. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website or submitting a form to request an estimate, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

Contact information — name, company name, phone number, email address
Service details — number of vent hoods/exhaust fans, service location, notes about your request
Communications — messages you send us via web forms, email, phone calls, or text message

We also automatically collect certain technical information when you visit our website:

IP address, browser type, device type
Pages visited, time on site, referring website
Cookies and similar tracking technologies used for analytics and advertising (see Section 4)

2. How We Use Your Information

We use the information we collect to:

Respond to estimate requests and schedule service
Communicate with you about your service, including appointment reminders and follow-ups
Send text messages related to your service request, in accordance with the consent you provide (see Section 5)
Improve our website and marketing efforts
Comply with legal obligations

We do not sell your personal information to third parties.

3. How We Share Information

We may share your information with:

Service providers who help us operate our business, such as our CRM/scheduling platform (GoHighLevel), email provider, and website host
Advertising platforms (such as Google Ads) for the limited purpose of measuring ad performance and conversion tracking — this may include hashed or aggregated data, not full personal details, depending on the platform
Legal or regulatory authorities, if required by law, subpoena, or to protect our rights

We do not share your information with third parties for their own independent marketing purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies (such as Google Ads conversion tracking and Google Analytics) to:

Understand how visitors use our site
Measure the effectiveness of our advertising campaigns
Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect some site functionality but will not prevent you from contacting us or requesting a quote.

5. Text Messaging (SMS) Consent

If you provide your phone number and opt in via a checkbox on our forms, you consent to receive text messages from Sterling Kitchen Solutions related to your service request, scheduling, and estimates, and — if separately opted in — marketing and promotional messages.

Message frequency varies.
Message and data rates may apply.
Text HELP for assistance.
Reply STOP at any time to opt out.
Consent to receive texts is not a condition of purchasing any service.

Your mobile information is not shared with third parties or affiliates for marketing/promotional purposes.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, respond to your inquiries, maintain business records, and comply with legal obligations. You may request deletion of your information at any time (see Section 7).

7. Your Choices and Rights

You may:

Ask us what personal information we have about you
Request that we correct or delete your information
Opt out of marketing text messages by replying STOP, or marketing emails via the unsubscribe link
Ask us to stop processing your information, subject to legal or contractual obligations

To exercise any of these rights, contact us using the information in Section 10.

If you are a resident of a state with specific privacy law protections (such as California, Texas, or others), you may have additional rights under applicable state law regarding access, deletion, correction, and opting out of the sale or sharing of personal information. We do not sell personal information as defined under these laws.

8. Data Security

We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services and website are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Sterling Kitchen Solutions
Phone: 469-902-2166
Email: Sterlingkitchensolutions@gmail.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.